Refund policy

Refunds & Returns

Pacific Essences® will provide full refunds for:

  • Cancellation requests received prior to shipment.
  • Cancellation requests received after shipment, provided that the buyer has refused shipment so that it is returned to the sender.
  • Non-cancellation of orders received with incorrect or damaged products.

To cancel an order, change an order, or request a refund:

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